Get in touch
How can we help you?
Choose the right team below and we’ll get back to you within one working day.
🎓
Candidates & general enquiries
Questions about your account, subscription, practice sessions, or anything else about the platform.
Email us →support@aicareermentor.co.uk
We respond within one working day.
🏛️
Universities & careers services
Campus licensing, institutional pricing, procurement documentation, and onboarding for careers teams.
Email us →universities@aicareermentor.co.uk
We respond within one working day.
🏢
Corporate & hiring teams
Assessment centre platform, candidate invites, custom templates, and enterprise pricing.
Email us →corporate@aicareermentor.co.uk
We respond within one working day.
Common questions
I can't log in to my account.
Try resetting your password from the sign-in page. If you signed up with Google, use the Google sign-in button. If you're still stuck, email support and include the email address you used to sign up.
How do I cancel my subscription?
Go to your Profile page → Billing → Manage billing. This opens the Stripe customer portal where you can cancel at any time. You keep access until the end of your current billing period.
My voice recording isn't working.
Make sure you've allowed microphone access in your browser (look for the mic icon in the address bar). Chrome and Edge work best. Safari on iOS requires a manual tap to start recording.
